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COVID-19 (Coronavirus) Information

Can I still shop?

Shop will maintain normal business hours or you can purchase online on our website.

Why is my order delayed?

Postal services to certain destinations might suspend due to limited transport situations under COVID-19 (Coronavirus) but stay tuned for an email update when your purchase is on its way.

 

Shop Location & Business Hours

Where is the shop located?

Our shop address is Shop 302, Third Floor, The Landmark Atrium, 15 Queen Road, Central, Hong Kong

What are the business hours?

Our business hours:

Monday to Saturday 10:30am - 7:30pm
Sunday & Public Holidays 11am - 7pm

 

Customer Support

Will I be able to try out the product(s) at shop before I purchase?

You are very welcome to have a free demo session and consultation at shop before purchase.

How can I reach your Customer Service Team?

During our business hours, you are welcome to

  • visit us in the shop
  • call or Whatsapp us at +852 2191 2607
  • message us at the live chat box on our website
  • Facebook messenger 
  • Instagram (@theartistryhk) direct message or
  • email us at info@theartistry.com.hk for customer support.

How can I reach customer service during non-business hours?

During non-business hours, you can leave your message and we will get back to you as soon as possible.

  • via chat box on our website
  • Whatsapp at +852 2191 2607
  • Facebook messenger
  • Instagram direct message or
  • email us at info@theartistry.com.hk

 

Account

Do I need to sign up an account to place an order?

Yes, you have to register with us before you purchase.

I did not receive the account activation email after sign up, what should I do?

You can reach our Customer Service Team or you can click ‘Recover Password’ and follow the instructions on the sign in page.

I’ve forgotten my password, what should I do?

To reset your password, follow the ‘Recover Password’ instructions on the sign in page. Please note, for security reasons we are unable to send your old password via email.

 

Products FAQ

Where are the product(s) from?

Our products are sourced internationally, you can view specific product information in the product page.

What is the warranty for product(s)?

Each product comes with different warranty period, see information under ‘Product Page’ or message our Customer Support Team online.

 

Discounts & VIP Policy

Does The Artistry have seasonal promotions?

The Artistry offers seasonal promotions. Register for email updates to be notified when our promotions start or when we offer further reductions.

How does the VIP policy work?

You will receive 5%off after purchasing HKD 4,000up for an order or purchasing HKD 8,000up in a year.

Does The Artistry have discount for bulk order?

For bulk order discount please reach us by email (info@theartistry.com.hk) indicating budget and product of interest, we will handle it as soon as possible.

 

Self Pick Up/ Shipping Methods

When I can pick up my order if I select self pick up as my shipping method?

You can pick up during our business hours after you receive the order confirmation.

Which destinations does The Artistry ship?

The Artistry ships worldwide, some of the popular destinations as listed below:

  • North America
  • UK 
  • Europe
  • Australia & New Zealand 

How long does delivery take?

It takes approximately 2-4 working days for local addresses. For international orders, it will be based on your destination, it takes approximately 2-10 working days for the delivery.

How much will the delivery fee cost?

Delivery and shipping charges to your destination is based on the available options after you put product(s) on cart.

During free shipping promotions, the delivery cost will be removed on the final payment page.

 

Orders, Track & Trace

How can I track my order?

Once your order has left us, you will receive an email containing an air waybill number to track its progress online.

Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for dispatch we can edit your billing or shipping details.

However, we are unable to cancel your order after the order has been placed.

How do I return or exchange an item?

For any unopened and undamaged product will all packaging and manufacturing seals intact, if you are not 100% satisfied with your purchase, we offer a 7 days exchange policy. We will refund as a store credit after return.

If the product is faulty upon our technician’s review, we will immediately replace a new product or offer an exchange to store credit at your choice.

Any products purchased from us have our guarantee. If for any reason, the product requires repair during the warranty period, we will gladly assist to liaise with the manufacturer on your behalf.